Website Down for Hours

Our famously reliable webhost disabled the website yesterday after I took a few liberties, then had a major network outage for several hours. While looking at complaints about this, I got s little bit annoyed with other people using the same host, whose websites were also down, complaint this company was the ‘worst ever’ and threatening to take their business elsewhere, or sue, or go to their offices and brat them up.
Actually they are far from the worst. The worst will disable you website without warning and not let you download a backup.