Me too.
They took three weeks to send me a phone at the start of my contract.
They took THREE MONTHS to repair my phone, then once my phone failed with the same problem, they managed to lose it. I totally lost it when they found it again and put it to the back of the queue to be repaired.
I managed to extract these numbers from them
Thee customer complaints 0800 358 4916
They are higher up the food chain than customer services.
Three Repair Centre – 0844 338 0136
Call them and keep calling to get some satisfaction