The Shittiest Webhosting Company Ever?

Is cirtex.
I have been experimenting on and off with video websites like youtube for a while, to host purely educational videos.
There have been technical problems and I wanted to be sure of the script before I upgraded the server package, so I hosted theeducationchannel.info with http://www.cirtexhosting.com.
They might be cheap, dirt cheap in fact. On the other hand, their service is dirt.
They almost never answer phone calls, even to their sales department. God only knows how they make any.
The support link in cpanel always returns an error message when I submit a support request, and their live help is usually unstaffed.
Worst of all though, when I get a response from support and the send an email to which I reply, after a few hours I get an automated mail to the effect of:
This message is regarding your Ticket ID #UMX-696001. We are changing the status of this ticket to ‘Closed’ as we have not received a response from you in 12 hours.
No doubt some webmasters get some value from them. As far as I am concerned however, they are worse than useless.